Our Commitment to Quality Hospital Care

At Cypress Fairbanks Medical Center Hospital, we’re committed to continually improving our overall quality of care and patient safety, nursing practice, medical staff governance and other areas of patient care.

Commitment to Quality

The Cy-Fair Hospital Commitment to Quality initiative consists of four ways we’re actively working to address issues with patient safety and reporting, physician excellence, nursing excellence and patient throughput.

Patient Safety & Reporting Results

The Patient Safety & Reporting Results initiative is designed to leverage systems and management leadership to improve the safety of clinical care for patients and build programs to support the same. This initiative also focuses on improving reporting systems in our hospitals, as well as improving processes for communicating performance results.

Physician Excellence

The Physician Excellence initiative focuses on designing and implementing a set of standard policies and procedures for governing hospital medical staff. This initiative is designed to provide a consistent model of governance and medical staff structure that supports quality of care, patient safety and documentation of physician excellence.

Nursing Excellence

Today’s nursing shortage is health care’s most pressing crisis. The Nursing Excellence initiative is designed to make Cypress Fairbanks Medical Center Hospital the employer of choice in nursing through a series of targeted initiatives. Among the most significant is developing new approaches to nursing care delivery designed to improve the practice, resourcing and leadership of nursing.

Patient Throughput

The Patient Throughput initiative is designed to promote improvement in the care delivery process at our hospital. We study activities that make up the care delivery process and implement operational improvements and efficiencies intended to manage capacity and prevent delays, and result in enhanced patient, doctor and staff satisfaction through a more uniform care experience.

Our Commitment to Quality Pledge

Quality is the cornerstone of everything we do. It is our passion to provide exceptional care to every patient we serve.

Through our Commitment to Quality, we work to:

  • Provide exceptional clinical care to every patient we serve
  • Respect our patients, employees and affiliated doctors
  • Maintain the highest ethical and clinical standards of care
  • Enhance the practice and delivery of every aspect of patient care
  • Safeguard the integrity and safety of our patients and employees
  • Enhance doctor and nurse leadership and medical staff governance
  • Manage costs and resources efficiently
  • Share knowledge and best practices with other health care providers

If you have questions or comments about the quality of care at Cypress Fairbanks Medical Center Hospital, talk with a patient advocate at the hospital or call our National Patient Satisfaction Line at (800) 743-6333.

Address Your Concerns

We’re always looking for ways to improve the quality of care that we deliver to our patients. If you have concerns about the care you received at Cy-Fair Hospital, we’d like to hear about it. Please contact our Nursing Administration department at (281) 897-3108 to help us understand how your experience could have been improved.

You can also address your concerns to The Joint Commission for any concerns you would like to report. To file your complaint, you can contact The Joint Commission by email, fax or mail:

Email: complaint@jointcommission.org
Fax: Office of Quality Monitoring, (630) 792-5636
Mail:The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have questions about how to file your complaint, you may contact The Joint Commission at (800) 994-6610, weekdays from 8:30 a.m. to 5 p.m., Central Time.