Communicating Your Concerns

If you have a concern about your treatment at Cypress Fairbanks Medical Center Hospital, you have a right to make your hospital complaints and concerns known. You have the right to be heard, have your complaints investigated and receive timely follow up. You have the right to be informed of the process for initiation, review and resolution of your complaint or grievances, and the right to expect a response to your requests. We ask that you address your concerns with your nurse or the nurse manager so we can do as much as possible to fix any problems that may exist.

If you feel your patient complaints haven’t been addressed and your rights aren’t being respected, you or your next of kin or another concerned party may request help from the hospital’s administration. To contact the Administration Office, please call extension 3100 or (281) 897-3100 if calling from outside the hospital.

You can also communicate your concerns about the hospital to outside parties with these services and organizations:

National Patient Satisfaction Line

(800) 743-6333
This service is provided 24/7 by Tenet Health System, the parent corporation of Cypress Fairbanks Medical Center Hospital.

The Joint Commission for Accreditation of Healthcare Organizations

(800) 994-6610
8:30 a.m. to 5 p.m. Central Time, Monday – Friday
Email: complaint@jointcommission.org
Fax: Office of Quality Monitoring (630) 792-5636
Mail: Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

The Texas Department of State Health Services

(888) 973-0022
Email: hfc.complaints@dshs.state.tx.us
Fax: (512) 834-6653
Website: http://www.dshs.state.tx.us/hfp/complain_HFlicensing.shtm
Mail: Texas Department of State Health Services
PO Box 149347
Austin, TX 78714-9347